Shipping Policy

Processing Time

• Orders are processed within 1–2 business days.
• Bulk quantity orders may require 3–5 business days for processing.

Shipping Carriers and Timelines

Canpar

• Standard Shipping: 1–5 business days, depending on destination.
• Express/Overnight Shipping: 1–3 business days for major Canadian cities.

Canada Post

• Expedited Parcel – Light Option: Cost-effective shipping option with a lower rate. Orders shipped using this option may be packaged in an envelope or other lightweight packaging, regardless of whether the order contains glass items. Fusion Flavours will take reasonable care to package items securely; however, due to the nature of this lower-cost shipping option, we cannot guarantee against breakage or damage during transit.
• Expedited Parcel – Regular Option: A standard ground shipping service with a higher shipping rate and packaging appropriate for the shipment.
• Xpresspost™: Fast delivery, typically 1–2 business days.
• Priority™: Next-business-day delivery for orders placed by 8:00 AM. Orders placed after this time will ship the following business day.

Important: Canada Post may provide two different rates for Expedited Parcel at checkout. The lower-priced Light Option is intended to minimize shipping costs and may result in your order being shipped in an envelope or lightweight packaging, even when the order contains glass bottles. We will do our best to package your items safely, but breakage can occur with this shipping option. Customers who prefer more protective packaging should select the higher-priced Expedited Parcel option when available.

Purolator

• Ground Service: 1–7 business days, depending on destination.
• Express Service: Guaranteed next-day delivery to most Canadian cities.

Delivery timelines are estimates and may be affected by weather, holidays, carrier delays, or other unforeseen circumstances.

Combining Orders & Shipping Credits

If you place two or more orders separately and we are able to combine them into a single shipment, Fusion Flavours will combine the orders whenever practical.

If combining the orders results in a lower total shipping cost than the shipping charges originally paid, the difference will be issued as a store credit to the customer. The amount of the store credit will be based on the actual shipping cost after the orders are combined.

Please note that orders cannot always be combined, particularly if they have already been processed or shipped.

Store credits are non-refundable and can be applied toward future purchases at Fusion Flavours.

Shipping Costs

Shipping charges are calculated at checkout based on:

• Order subtotal before tax and shipping.
• Total shipping weight.
• Number of boxes required.
• Delivery destination.

Orders exceeding 30 kg will be shipped in multiple boxes and may be subject to additional shipping charges. Calculated shipping weight includes product packaging to ensure safe transit.

Shipping Promotions

• FREE SHIPPING on orders of $120 CAD or more.
• $5 Flat Rate Shipping on orders of $100–$119.99 CAD.
• Standard Shipping applies to orders under $100 CAD.

Shipping promotions exclude gallons, wholesale items, 16 oz flavours, and other bulk or oversized items.

We do not offer free shipping to P.O. Box addresses. To avoid delays or additional shipping charges, please provide a valid street address at checkout.

Flexible Delivery Options – Canada Post

Depending on the service selected, Canada Post may offer the following delivery options:

• Leave at Door: Safe drop service when the delivery area is considered secure. Fusion Flavours is not responsible for losses if this option is selected.
• Concierge Desk Delivery: Customers may specify delivery to a building concierge in the comments section at checkout. Please ensure the concierge is authorized to accept packages.
• Hold for Pickup: Packages may be held at the nearest post office for collection. Government-issued photo ID is required for pickup.
• Post Office Delivery: Orders can be shipped directly to a preferred post office. Notification emails will be sent when the package is available for pickup.

Claims and Reporting Issues

• Claims for missing, incorrect, or damaged items must be reported to Fusion Flavours within 5 days of delivery.
• Claims submitted after this period cannot be accepted.
• For missing or incorrect items, customers must contact us within 5 business days of receiving their order.

Missing Items / Order Corrections

Fusion Flavours will ship missing items or order corrections using a carrier of our choice.

Delivery timelines for replacement or correction shipments are estimates and follow the carrier's standard delivery schedule. Fusion Flavours is not responsible for carrier delays or delays caused by circumstances beyond our control.

Unclaimed or Refused Packages

Unclaimed Packages

If a package remains unclaimed for 15 days, it will be returned to Fusion Flavours. The customer is responsible for all associated shipping costs.

Refused Packages

Refunds are not provided for refused packages.

Incorrect Shipping Address

Shipping Address Accuracy, Returns & Additional Shipping Charges

Customers are responsible for providing a complete and accurate shipping address at the time of purchase.

Fusion Flavours is not responsible for orders that are delayed, returned, or undeliverable because of incorrect, incomplete, or inaccurate address information provided by the customer.

If an order is returned to Fusion Flavours or requires redirection, reshipment, or other carrier-related address corrections because of an address error, all additional shipping and handling charges incurred will be the customer's responsibility and must be paid before the order can be resent.

If the customer chooses to cancel or request a refund for an order that has been returned because of an incorrect or undeliverable address, all shipping costs, return shipping charges, and carrier fees incurred by Fusion Flavours will be deducted from the refund amount. Only the remaining balance of the order, if any, will be refunded.

Stolen Packages

Fusion Flavours is not responsible for stolen packages after delivery.

For added security, we strongly recommend requesting a signature upon delivery when placing your order. If no signature is requested or required, the order may be shipped without one.

Shipping Origin

All orders are shipped from our location in Barrie, Ontario, Canada.

 

Contact Us

If you have questions regarding our shipping policy, please reach out to our customer support team at info@fusionflavours.ca.